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Returns and refunds

The G Factor takes great care to ensure your jewellery reaches you in perfect condition.

Please retain your delivery note as proof of purchase.

In the unlikely event you are not happy with your purchase, The G Factor will offer you a full refund for your jewellery within 7 days
of delivery, on strict condition that it is returned in its original packaging enclosing a copy of the delivery note.

Regretfully postage cannot be refunded.

We cannot accept returns of earrings for hygiene reasons.



Jewellery must be returned by Royal Mail Special Delivery or equivalent.  when being returned.
The G Factor does not take responsibility for items lost , tampered with or damaged in the post