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Privacy and security

Privacy Policy

Thank you for visiting The G Factor. We want you to know that your privacy is very important to us. Our customers are at the heart of everything that we do, and we strive to ensure your experience with The G Factor is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information that you have provided to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. It outlines our commitment to protecting and respecting your privacy. We review this policy regularly to ensure the best possible service to customers. By visiting our website, you are accepting and consenting to the views and practices described in this notice.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to speak to a customer service representative, please contact us via telephone at 0207 404 2524 or email us at sales@thegfactor.co.uk. Our staff are available to help you from 9.00am to 5.00pm (GMT/BST) Monday to Friday.

Personal information

We collect and retain information which is necessary to fulfil order processing, to improve our products, services and website usability, and to communicate about our products, promotions and events with your consent. Here are some types of information we collect:

We collect and retain information provided by you such as customer information e.g.  your name, mailing address, email address, delivery information, telephone number; and transaction information like dates on which customers made purchases, amounts and types of purchases.

Email is not a secure method of communication, so please do not send credit card information or any other private information to us by email.


Use of Your Personal Information

We may use the information we collect about you to:

  • Facilitate your purchases and provide the services you request,

  • Confirm and track down your order,

  • Respond to your inquiries and requests,

  • Compare and review your personal information for errors, omissions and accuracy,

  • Prevent and detect fraud or abuse,

  • Improve our website, service, product offerings, marketing and promotional efforts, and overall customer experience,

  • Identify your product and service preferences,

  • Understand our customer demographics, preferences, interests, and

  • Contact you (via email, postal mail, or telephone) regarding products and services (The G Factor or our partners) that we believe may be of interest to you.


How long will we keep your information?

We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or to process an order, we will delete your personal information on request by you.



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 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Users 16 And Under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to The G Factor website. Users without this consent are not allowed to provide us with personal information.

Accessing your personal information

The Data Protection Act 1998 gives you the right to request details of any personal information a company holds for you. You may view and update any personal information you have provided us with by logging in to your account at http://www.thegfactor.co.uk

You may also request this information in writing:

Customer Services, The G Factor, 28 Greville Street, Hatton Garden, London EC1N 8SU

You’re Consent

By using this website you consent to our collection and use of your personal information as detailed in this Privacy and Security Policy. Any changes to our privacy policies and security procedures will be posted on this website.